This hands-on training program for IT Infrastructure Library (ITIL) Foundation certification will introduce you to the fundamentals of IT Service Management (ITSM) as described in ITIL Version 3 (ITIL v3).
This course will help you prepare for the certification exam and acquire valuable insight from instructors who have actually managed IT operations and ITSM programs.
Students will learn key ITIL processes, the benefits of ITIL process implementation, ITIL process relationships, and factors that impact ITIL process effectiveness.